What We Offer
Everything your rental
needs to thrive.
We built PillowHosts around one idea: that Santa Cruz County homeowners deserve a management partner who treats their property with the same care they would. Here's exactly what that looks like.
Full-Service Management
From guest inquiries to checkout, we handle every touchpoint. Listing optimization, dynamic pricing, guest communication, check-in coordination — all of it. You stay hands-off while your property performs.
Includes
- Listing creation & optimization
- Guest screening & communication
- Dynamic pricing strategy
- Check-in & checkout coordination
- Maintenance coordination
Permit & Compliance Support
Santa Cruz County STR regulations are specific and ever-changing. We help you navigate the permit process, stay compliant, and avoid the fines that catch unprepared homeowners off guard.
Includes
- STR permit application support
- County regulation guidance
- Renewal reminders & tracking
- Compliance documentation
- Local ordinance updates
Cleaning & Turnover Coordination
A spotless home is the foundation of a 5-star review. We coordinate trusted local cleaning crews, inspect every turnover, and make sure your home is guest-ready — every single time.
Includes
- Vetted local cleaning teams
- Post-stay inspection
- Linen & supply restocking
- Damage documentation
- Same-day turnover capability
Local Oversight & On-the-Ground Care
We're not managing your property from a call center in another state. We're here — in Santa Cruz County — available when something needs attention and proactive before it becomes a problem.
Includes
- Local property check-ins
- Emergency response coordination
- Vendor & contractor relationships
- Seasonal property prep
- Neighbor & HOA communication
Revenue Optimization
We treat your property like an investment. Smart pricing, strategic calendar management, and platform expertise combine to maximize your occupancy and nightly rate — without sacrificing guest quality.
Includes
- Dynamic pricing tools
- Seasonal rate strategy
- Multi-platform listing management
- Occupancy & revenue reporting
- Guest quality screening
Guest Experience Curation
The details guests remember — the welcome note, the local recommendations, the perfectly arranged pillows — are what earn you repeat bookings and glowing reviews. We make sure every stay feels intentional.
Includes
- Personalized welcome materials
- Local area guides
- Amenity stocking & presentation
- Special occasion coordination
- Guest feedback management
Smart Home & Device Management
Smart locks, noise monitoring, thermostats, and device integrations — configured and monitored professionally so your home runs smoothly and securely between every stay.
Includes
- Smart lock setup & management
- Noise monitoring configuration
- Thermostat & energy management
- Device integration & troubleshooting
- Remote access coordination
Direct Booking & Repeat Guests
Personalized outreach to past guests and a book-direct strategy to reduce platform dependency over time — keeping more revenue in your pocket with every returning visitor.
Includes
- Past guest outreach campaigns
- Direct booking channel setup
- Loyalty & return guest incentives
- Platform fee reduction strategy
- Guest relationship management
Local Experiences & White-Glove Touches
Curated local partnerships, thoughtful guest details, and readiness checks before every arrival — the kind of care that turns a good stay into a five-star review and a return booking.
Includes
- Local vendor & experience partnerships
- Pre-arrival readiness inspections
- Curated welcome gift curation
- Seasonal decor & presentation
- Concierge-style guest support
Consulting for Self-Managed Owners
Strategic advisory support for owners who want guidance without full-service management. Get expert eyes on your listing, pricing, and operations — on your terms.
Includes
- Listing audit & optimization review
- Pricing strategy consultation
- Operations & workflow guidance
- Platform setup assistance
- One-time or ongoing advisory sessions
Simple Start-Up
Onboarding
and Pricing
A smooth start, clear communication, and flexible pricing that supports you and your property.
Full Service Management Pricing
Our pricing is a percentage of the revenue booked after guest, tax, and other service charges. We will negotiate anywhere from 15–20% depending on what your needs are.
A-La-Carte
Pricing depends on task and is reasonably costed. Photography, county contract paperwork, designing, and consulting are available as needed.
Start-Up Checklist
Owner Reporting & Oversight
Owner Statement Reporting Includes:
Ready to Get Started?
Let's talk about
your property.
Every home is different. Tell us about yours and we will put together a plan that fits your goals — whether you are just getting started or ready to hand off an existing rental.